Orders placed at TOPRORollator.com normally ship your order from our St. Louis, MO warehouse within one to two working days.
Damage In Transit
On receiving the product(s), you should, at the earliest opportunity, examine the delivery to check that it aligns with the confirmation of dispatch. Check whether the goods have been damaged in transit, or whether they otherwise show signs of faults or defects.
If you discover a fault or defect upon delivery, you must contact TOPRO USA of your intention to claim defective delivery via the Return Authorization form below upon receipt of your order or within 10 days of the delivery.
If an item is defective, and this is not attributable to damage in transit, you may request to service our industry leading 7-year warranty. Each Rollator and Walker product must be examined for executing a warranty-generated concern. Once confirmed a warranty issue, replacement and return procedures will be determined at that time.
TOPRO USA reserves the right to repair or replace any warranty claims approved due to product construction, fault or defect.
TOPRO USA honors the manufacturers 7-year warranty from the date of purchase on material and construction errors of the frame during normal use and maintenance.
TOPRO USA will invoke warranty-related attention only if the customer provides a copy of the purchase receipt with purchase date and a clear description of the complaints, together with the defective product.
The warranty period is never extended even in the case of repairs. If replacement of the entire product is the conclusion with your claim, then a new 7-year warranty will be issued against that specific product registration.
The warranty is not transferable and can therefore only be invoked by the first owner.
Warranty will not apply in the following situations:
- if the customer has made alterations to the product or implemented changes or repairs independently;
- if there are defects caused by neglect or an accident;
- if concluded that use of product occurred other than what is stated in the manual;
- if the product damage is a result of normal wear and tear.
To request a return, please complete the Return Authorization form below. Based upon your reason for return, state of the product, and length of time of product possession.
If you decide to cancel your order after it has shipped, you must return the product to us in its original packaging and with its original paperwork, parts, and condition. Return shipping for cancelled orders is not covered within this return policy and will be at your expense. For more details, please see the terms and conditions.
We may cover the cost of return shipping, provided that you follow our returns guidelines, and have concluded that the return is due to warranty issues or incorrect items shipped. Please contact us first, and we will send you a returns label that you can attach to the original packaging.
All returns must be repacked with the product and its contents in its original packaging.